Assurance IT - Data Recovery Service

This article details the process for an Emergency Data Recovery Service and Tape Data Recovery Service.

 

Open a ticket with Assurance IT Support

http://assuranceit.zendesk.com
[e-mail]
Support Number - T.: [phone] | [phone]

• Set a Priority Levels for Request 
  

High - Emergency Data Recovery - Within 2 Hours
Normal - Archive Data Retrieval (TaaS)- Within 6-8 Hours

• Important Information to add to Support Request

Customer must include the backup job day/time they want restored to the External Device
Customer must include the Shipping Address 

Data Retrieval Service Levels

• Data Transfer Rate to USB 3.0 Devices - Storage Class - Std Infrequent Access

Assurance IT will transfer your data to USB 3.0 External Hard Drives.
The expected data transfer rate is +-400 GB/Hr.
Example - If you need 2TB copied to External Device, estimate 4-8 Hours for the data transfer.

• Expected Data Transfer Rate to USB 3.0 Devices - Storage Class - Archive Access

Assurance IT will transfer your data to USB 3.0 External Hard Drives.
The expected data transfer rate is +-250 GB/Hr.
Example - If you need 2TB copied to External Device, estimate 8-12 Hours for the data transfer.

• Expected Data Transfer Rate to USB 3.0 Devices - Storage Class - Tape Access

Assurance IT will transfer your data to USB 3.0 External Hard Drives.
The expected data transfer rate is +-125 GB/Hr.
Example - If you need 2TB copied to External Device, estimate 16-20 Hours for the data transfer.

 

Canada Shipping Services

DELIVERY COMMITMENT	SERVICE DESCRIPTION	SERVICE
Best Available Flight	Delivery time provided when order is placed	UPS Express Critical
1 Business Day	Delivery typically by 9 a.m. *AIT must schedule by 5 p.m to arrive next day	UPS Express Early
1 Business Day	Delivery typically by 10:30 a.m. *AIT must schedule by 5 p.m to arrive next day	UPS Express
2 Business Days	Delivery typically by 3 p.m. *AIT must schedule by 5 p.m to arrive next day	UPS Standard